IS YOUR PARCEL STUCK AT CUSTOMS?

Get your parcel faster with Australian Postal ServicesABOUT USCUSTOMS ENQUIRY

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IS YOUR PARCEL STUCK AT CUSTOMS?

If you received a notification from Australia Post advising that they have goods held that required customs clearance you’ve come to the right place! Follow our steps below to get your package cleared and on its way to your door

If Your Parcel is Stuck at Customs, You Need Australian Postal Brokers, Customs Broker to Get it to You Fast

What is a Customs Broker?

A customs broker is responsible for advising consumers about import and export of goods into the country. These agents can be used by customers seeking to ship their goods overseas commercially or those looking to receive international delivery of goods.
There are several important functions of a customs broker, Australia based consumers should be aware of. These include providing businesses with information about successfully exporting goods out of the country, helping to complete necessary paperwork and advising customers on the latest fees and tariffs to be paid when conducting international trade. However, for many consumers, the most important function of a customs broker is assisting in the process of successfully importing goods by making sure the shipment is able to clear customs. Without the specialist knowledge of Aust Post Brokers, it would be difficult for businesses and individuals to trade internationally.

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Aust Post Brokers:

When you receive notification that your parcel is stuck at customs, Aust Post Brokers can help. We have simplified the entire process to ensure that you get your parcel quicker and more easily. Our four step process will help you to get your parcel as quickly as possible.

Step One;

The first step begins when you receive a First Notice from Australia Post. Once you receive this, it means that Customs have determined the value of your goods exceed their threshold and import duties require payment.

Step Two;

The next step is to upload all of your relevant documents to Aust Post Brokers. You can submit your documents and details using our user friendly interface. As with any customs broker transaction, the more details and information you can provide, the faster we can have your goods clear customs. If we require more details about your goods, one of our team may give you a call.

Step Three;

Aust Post Brokers will now deal with Customs to facilitate the release of your goods. Our customs broker team will classify and electronically lodge Customs declaration to have your goods released. After this lodgement, we will send you an invoice for the required payment to cover the customs charge and our service fee.

Step Four;

Australia Post will now deliver your parcel. Once your payment has been received, APB will instruct Australia Post to complete delivery to your nominated address or door. You should receive your parcel like any other normal package in the next few days.

Getting a parcel from overseas through customs need not be stressful. With the services of a professional customs broker, the process can be simple and easy. The Aust Post Brokers team would be delighted to help you to get your parcel quickly and fuss free.

Would You Like to Know More?

If you have any further questions or queries, or you would simply like to talk to a member of our team, please call or email us. We would be delighted to assist you with any of your Customs concerns.

AUSTRALIAN POSTAL BROKERS MAKES THE PROCESS EASY AND FAST WITH OUR SAME DAY SERVICE FOR A FLAT FEE OF $70

WHAT DO I DO NOW?

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STEP ONE

Received a First Notice from Australia Post?
If you have received this notification Customs have determined that the value of your goods have exceeded their threshold and thefore import Duties are payable.

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STEP TWO

Upload relevant documents to APB
Enter your details into our website and attach all relevant documents. The more information you include the faster we can customs clear your goods.

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STEP THREE

APB deals with Customs to release your goods
Our customs brokers classify and electronically lodge the declaration with Customs. After lodgment we will send you an invoice for payment.

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STEP FOUR

Australia Post delivers your parcel
When payment has been received we will instruct Australia Post to complete the delivery to your door or nominated address.

DO YOU NEED TO KNOW MORE?

Would you like to talk to our team? Call or email us today!CONTACT US